Publication: Service quality assessment in the retail trade enterprises (case of Gori region)
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Authors
Науковий керівник
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Berdyansk State Pedagogical University
Abstract
Retail trade enterprises in the service quality of the research is particularly important to establish whether there is a relationship between service quality, customer satisfaction and staff (employees) contentment. Therefore, we consider it appropriate for the purpose of this study to hold it separate.
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Citation
Kazishvili G. Service quality assessment in the retail trade enterprises (case of Gori region) / G. Kazishvili // Наукові записки Бердянського державного педагогічного університету. Серія : Педагогічні науки : зб. наук. пр. – Бердянськ : БДПУ, 2017. – Вип. 3. – С. 173–177.